All contactforms, data forms sends and password reset emails are fully operational again. We will keep monitoring today for any regression.
Regarding the rejected emails: we have sent emails to those for which we could identify the original sender. We were unable to retrieve the original message bodies, so we couldn't resend the emails themselves. Instead, we asked the original senders to resend their message, which had failed to be delivered due to a technical issue.
Posted Jul 30, 2026 - 06:53 UTC
Monitoring
Our primairy email processor is still blocked. We have now implemented a secondary processor and are re-enabling helpcenter webforms in batches while monitoring the results. We expect all helpcenters to be operational again in the coming hours. We will keep monitoring the situation and will also come up with a plan to contact all senders who send rejected emails through the helpcenters.
Posted Jul 29, 2026 - 17:00 UTC
Identified
One of our email systems has been blocked. We are working on several angles to get the email traffic flowing again.
Posted Jul 29, 2026 - 11:35 UTC
Investigating
We are investigating a disruption to email delivery. Notifications and account emails may be delayed or undelivered. We will provide an update as soon as we have more information.