All Systems Operational

Uptime over the past 90 days. View historical uptime.
App - EU Operational
90 days ago
100.0 % uptime
Today
Portal - EU Operational
90 days ago
100.0 % uptime
Today
API - EU Operational
90 days ago
100.0 % uptime
Today
Helpcenters - EU Operational
90 days ago
100.0 % uptime
Today
App - UK Operational
90 days ago
100.0 % uptime
Today
Portal - UK Operational
90 days ago
100.0 % uptime
Today
API - UK Operational
90 days ago
100.0 % uptime
Today
Helpcenters - UK Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 9, 2026

No incidents reported today.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Automated email delivery disruption
Resolved - All contactforms, data forms sends and password reset emails are fully operational again. We will keep monitoring today for any regression.

Regarding the rejected emails: we have sent emails to those for which we could identify the original sender. We were unable to retrieve the original message bodies, so we couldn't resend the emails themselves. Instead, we asked the original senders to resend their message, which had failed to be delivered due to a technical issue.
Jul 30, 06:53 UTC
Monitoring - Our primairy email processor is still blocked. We have now implemented a secondary processor and are re-enabling helpcenter webforms in batches while monitoring the results. We expect all helpcenters to be operational again in the coming hours.
We will keep monitoring the situation and will also come up with a plan to contact all senders who send rejected emails through the helpcenters.
Jul 29, 17:00 UTC
Identified - One of our email systems has been blocked. We are working on several angles to get the email traffic flowing again.
Jul 29, 11:35 UTC
Investigating - We are investigating a disruption to email delivery.
Notifications and account emails may be delayed or undelivered.
We will provide an update as soon as we have more information.
Jul 29, 07:35 UTC

Jul 29, 2026

App EU degraded performance
Resolved - Some users on our EU platform experienced intermittent errors and slow responses on 28 July.
A combination of factors caused a loop where a server instance got overloaded by a background process in a short time span and got replaced, after which the same process overloaded the new instance. Because there are always multiple instances running at the same time, some users experienced issues while others were still able to use the application.

We have reallocated resources and made changes to our processes to prevent this scenario from happening again.
The platform has been stable since.
We apologise for the disruption.
Jul 29, 11:51 UTC
Monitoring - We have addressed the issue. Service should be restoring.
We will monitor the systems to make sure everything is running correctly.
Jul 28, 10:49 UTC
Investigating - The App in the EU region is experiencing a degraded performance. The issue is being investigated.
Jul 28, 10:05 UTC

Jul 28, 2026

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

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